Maintenance Requests

Maintenance orders will be processed in the order in which they are received, and within 48 hours.

*For emergency maintenance issues, please fill out the form below and call: (804) 254-3102 

Name *
Name
Phone *
Phone
Is this an emergency? *
• Inoperative smoke alarm or carbon monoxide detector (where applicable) • Kitchen sink stopped up* • Overflowing or broken toilet causing leaks* • Stopped up toilet* • No air conditioning*/ No heat* • No hot water • Power out* • Wall-mounted sink loose or fallen off of the wall • Inoperative stove* • Inoperative refrigerator/ freezer • Broken first floor window • Broken entrance door lock a) Kitchen sink stopped up- considered an emergency between the hours of 9 AM- 4:30 PM. b) No air conditioning- considered an emergency if the outside temperature is 85 degrees or above or is predicted to be 85 degrees or above at the time of maintenance request. Depending on the specific situation, including inclement weather and time of day, other conditions may apply for after-hours service. The After-Hours Emergency Maintenance Service operator or the responding maintenance technician will contact you to discuss your maintenance request. c) No heat- considered an emergency if the outside temperature is below 65 degrees. d) Inoperative Stove- If the entire stove (burners and oven) is not working, that is an emergency and a maintenance technician will respond at any hour. If all 4 burners on the stove are out, but the oven is working, that is an emergency and a maintenance technician will respond at any hour. If just the oven is out, that is NOT an emergency. A work request will be completed during weekday hours of 9 AM- 4:30 PM. Power our in your apartment- considered an emergency if 50% or more of your power is out (more than half of all of your lights, appliances, etc.); however, if your power was cut off by the power company, or was never connected by the power company, our maintenance employees will not be able to fix the problem, and there will be a charge for the service call. e) Malfunctioning toilet- considered an emergency when the apartment has only one toilet, and maintenance will respond at any hour. If a problem occurs after-hours on weekdays or on the weekends and there is at least one operational toilet in the apartment, please use a plunger to unstop the toilet or call the to request maintenance service to be completed the next business day. Water leak- if water is leaking into your apartment, a faucet will not turn off, or water is in danger of overflowing into another apartment, a maintenance technician will respond anytime.